Patients & Visitors
- About Your Stay
- Visitor Information
- Patient Rights
- Notice of Patient Privacy
- Medical Records
- Patient Portal
- Your Hospital Bill
- Your Opinion Matters
- Gift Shop
- Vending Machines/ATM
Twin Lakes Regional Medical Center supports the rights of each patient and is committed to ensuring the protection of those rights in its provision of care, treatment, and services. In the event of a minor or an incompetent patient, the patient’s legal guardian assumes these rights and responsibilities.
What to bring to the hospital
- Advance Directive (if you have one)
- Robe, footwear, extra clothing as appropriate.
- Toiletry articles (toothbrush, toothpaste, deodorant, etc).
- Insurance information and personal identification (driver's license and/or identification card)
You should only bring essential personal items with you to the hospital. Twin Lakes Regional Medical Center is not responsible for the loss or theft of any valuables left here. If you do bring a valuable item, it should be deposited in the safe upon admission. You will be given a written receipt for all items. We urge you to leave all valuables at home or to send them home with a family member as soon as possible.
When you visit Twin Lakes Regional Medical Center, one of three things may happen. You may be admitted for a planned procedure, admitted on an emergency basis, or kept overnight without admission to evaluate whether you should be admitted. These three possibilities can have significant impact on what expenses will be covered by Medicare A, Medicare B, and by your own insurance. You should ask the staff assisting you at that time to be sure you understand the implications of your admission (or non-admission).
Because you are responsible for any expenses incurred during your stay here, it is important that you understand what you may be responsible for. If you have any questions or doubts, feel free to call the patient financial counselor for a more in-depth discussion.
Because different insurance policies may have different criteria for the conditions under which they will pay certain expenses, you should contact your insurance carrier to resolve any potential questions. For example, if you are to be admitted for a planned procedure, many companies will not pay unless it has been pre-approved. Even in cases of emergency admission, you should let your insurer know as soon as possible where and why you are in the hospital. It is important to resolve all such payment questions as soon as possible to avoid potential delays at the time of your discharge.
Upon first arrival, you will be asked to present your insurance card and identification, which will be returned to you after copies are made. You will also be asked to sign a treatment consent form. If you are a minor, a parent or guardian should sign in your place. At this time you should also tell the nurse of any medications you have been taking. You should not continue taking any medications without the approval or prescription of the physician caring for you in the hospital. If you think you should be taking medications, ask a nurse to contact the physician and do not take them until the physician approves.
You should be notified of the day of your discharge in advance. Please speak with a discharge planner or nurse before that time. One thing that will help you prepare for discharge is to keep a small pad with questions you may have for doctors, nurses, insurers, or anyone else. You should ask these questions whenever you think of them, but it may be helpful to keep them in case they spark other questions you want to ask before you leave. You may want to ask a family member or friend to be present and take notes to be sure that you understand the following:
- The probable day, time, and location that you will be discharged.
- Are there particular instructions for self care once you are at home?
- Are there particular activities you should avoid, and for how long?
- Are there activities you should try to engage in (daily walks, exercise, physical therapy, etc.), and how often?
- Are there symptoms you should be on the lookout for, and what should you do if you begin to see any of them?
- How much attention will you need upon arriving at home, and for how long?
- When should you expect to begin feeling better, and when can you expect to begin normal activities such as going to the bathroom, walking, climbing stairs, etc.?
- Will any special equipment be needed at home, where can it be purchased, and is it covered by any of your health plans?
- Do you need to schedule follow-up appointments?
Finally, get a list of all medicines you should be taking, and when—be sure that this includes any medications you were taking before your hospital stay if they are still appropriate. Be sure you understand whether other vitamins, medications, and herbs can safely be taken with your medications. Ask if there are side-affects you should be watchful for. Take all medications with you on your next follow-up healthcare visit.
Look over the questions you have asked since your admission to the hospital. If any of these still doesn’t feel clearly answered to you, be sure to ask before you leave. It may take several hours for the discharge process to be complete. The nursing staff will be able to keep you informed when you can leave the hospital.
Ask a friend or family member to arrive early the day of your discharge to help you pack up your personal belongings. If any valuables were left with Security, be sure that they are retrieved before you leave. Then make sure that the person knows where to meet you—you will be escorted in a wheel chair to the main hospital entrance.
Advance Directives are a way for you to protect in advance your right to have your wishes respected concerning the kind of care you want in case you become unable to make those decisions for yourself later. There are several different kinds of such directives.
The living will is a directive which expresses your wishes and intentions concerning medical treatment if and when you are near the end of your life and unable to communicate those wishes. Its purpose is to provide clear guidance to your family and your doctors in terms of how aggressively to use life-prolonging medical treatments. It may be known by different names in different states, but all such directives have the same general purpose.
Health Care Surrogate (or Proxy, or Power of Attorney) One of the possible problems of a living will is that you may change your mind about some of your wishes and be unable to communicate those. An alternative approach is to designate someone you know and trust to communicate those for you if you are incapacitated, based on what you have told them and what they can see of your current state. You should have open discussions with this person on many subjects even indirectly related to treatment and end-of-life issues so that, if an unforeseen circumstance arises, they will have the ability to make a good judgment as to what your wishes would be.
The patient and the patient’s family have the following responsibilities:
- To provide accurate and complete demographic information to include but not limited to: name, appropriate alias, age, sex, social security number, home and work phone numbers, place of employment and insurance information.
- To provide, to the best of their knowledge, complete information about present complaints, unexpected changes in condition, past illnesses, hospitalizations, medications, and other health related matters;
- For assuring the physician that they understand the recommended treatment plan and what is expected of them, and that they will follow that treatment plan;
- For their actions if they refuse treatment or do not follow the physician’s instructions;
- For following hospital rules and regulations affecting care and conduct;
- For being considerate of the rights and property of other patients, the hospital and hospital personnel; and
- For assuring that the financial obligations of the care are fulfilled as promptly as possible.
The patient has the right to present a grievance and to be informed of the mechanism to do so. Presentation of a grievance will in no way compromise the patient’s future access to care. He\she has the right to expect that corrective action is taken when indicated and to receive a response from the hospital that substantially addresses that grievance. In the event that you have a grievance that has not been resolved by the healthcare staff at the time of your grievance and you wish to file a grievance, you may do so by telephone call, letter, or in person, at the address and phone number below:
910 Wallace Avenue
Leitchfield, Kentucky 42754
(270) 259-9400 Ext: 671
The patient has the right to file a complaint with outside organizations regarding the hospital if he/she has a concern about patient abuse, neglect, or about misappropriation of patient’s property. The local Ombudsman number is (270) 765-3710 or 1-800-292-1862.
In addition to contacting the hospital’s Patient Representative, grievances can also be directed to the Office of Inspector General at the address or phone number below:
Kentucky Cabinet for Health and Family Services
Division of Healthcare Facilities and Services
Office of Inspector General
P.O. Box 2200 Russellville Road
Hopkinsville, KY 42241-2200
Phone: (270) 889-6089
If you have a complaint about the quality of care at Twin Lakes Regional Medical Center which is a Joint Commission-accredited health care organization, you can notify the organization. The Joint Commission wants to know about it. If you have questions about how to file a complaint, you may contact the Joint Commission toll free at 1-800-994-6610, 8:30 a.m. to 5 p.m., Central Time, weekdays or ask your care giver for information concerning Joint Commission.
Chaplain Services and Chapel
TLRMC has local ministers who volunteer as chaplains for our hospital. Each week one of the Chaplains is on-call. Chaplains can provide emotional support, comfort, encouragement and spiritual aid to those in need.
If a patient or family requests a minister, any TLRMC employee may call the Chaplain who is on-call for that week. If the on-call Chaplain cannot be reached, any of the other Chaplains may be contacted. The Chaplains are on-call 24-hours a day, 7 days a week.
The Chaplains will only visit patients and/or family members when requested by hospital staff. The Chaplains have TLRMC badges and are supposed to wear them anytime they are in the hospital functioning as a Chaplain.
There is a small chapel located in the Med/Surg unit on the second floor next to the nurse’s station.
There are large, comfortable waiting areas for visitors located across from the elevators on the second floor. There are specially designated waiting areas for families of patients in the Critical Care Unit (CCU), the emergency department, surgery and obstetrics.
General Hospital Visiting Hours
6:30 a.m.—9:30 p.m.
Critical Care Visiting Hours
The CCU has open visitation but due to the condition of our patients, brief visits need to be limited to 2 visitors at a time. Please call (270) 259-9551 if you have any questions.
MotherBaby Care (OB Nursery) Visiting Hours
10 a.m. - 2 p.m. and 4 p.m. - 8:30 p.m. Quiet Time is from 2 - 4 p.m. and no visitors will be admitted during Quiet Time. Visitors must be at least 14 years old.
- Twin Lakes Regional Medical Center is a Tobacco-Free Campus. Visitors may not smoke in patient rooms, bathrooms or anywhere on hospital property.
- Visitors must dress appropriately and must wear shirts and shoes.
- People with colds, flu symptoms, sore throats or any other contagious illness should not visit patients.
- Visitors should maintain a quiet environment and avoid making unnecessary noise.
- Visitors may be asked to leave the room during tests or treatments or when the doctor, nurse or other hospital staff needs to see the patient.
Visitor Sleeping Accommodations
Most patient rooms at Twin Lakes Regional Medical Center feature chairs that can fold out for visitors to use for sleeping. Ask your nurse for assistance.
The TLRMC cafeteria serves delicious and nutritious meals for visitors and employees. A fresh salad bar is available for lunch and dinner along with home-style and quick alternatives. The cafeteria is located on the first floor near the main lobby and is open 7 days a week.
Cafeteria hours - Monday through Friday
Breakfast: 6:30 a.m. to 9:30 a.m.
Lunch: 11 a.m. to 1:30 p.m.
Dinner: 4 p.m. to 6:30 p.m.
Cafeteria hours - Saturday and Sunday
Breakfast: 6:30 a.m. to 9:30 a.m.
Lunch: 11 a.m. to 1 p.m.
Food items may be ordered to carry out, but food may not be eaten in the Chapel, please.
Twin Lakes Regional Medical Center is located in Leitchfield, Grayson County, in southcentral Kentucky. Conveniently located near the Wendall H. Ford Western Kentucky Parkway, Leitchfield is 75 miles southwest of Louisville; 30 miles west of Elizabethtown; 60 miles southeast of Owensboro; 55 miles north of Bowling Green; 130 miles north of Nashville; and 270 miles southeast of St. Louis.
There is plenty of free and convenient parking including handicapped parking throughout the TLRMC campus. For after hour entrance to the hospital, please use the ER entrance.
Twin Lakes Regional Medical Center is a tobacco-free campus. No tobacco of any kind (including e-cigarette products and chewing tobacco) is permitted – inside or outside – on our property. This initiative also included the elimination of designated areas outside the hospital where employees, patients and visitors could go to smoke. Because we have eliminated all designated smoking areas and ashtrays, we ask you to extinguish any cigarettes or pipes before leaving your vehicle.
Our decision to go tobacco-free is not an attempt to “force” anyone to quit using tobacco products. Rather, the tobacco-free initiative is a concrete way we can demonstrate our ongoing commitment to healthy living. We are aware that some people will find it difficult to refrain from using tobacco while here. If you are a patient, we urge you to speak to your doctor about providing a nicotine patch while you are here. For visitors, we suggest you try nicotine gum and similar nicotine replacement products.
Twin Lakes Regional Medical Center offers a free wireless network to which patients and visitors can connect wirelessly from any point in the hospital. Twin Lakes Regional Medical Center cannot make any assurances about the security of the connection, so concerned users should provide their own personal firewall protection.
Twin Lakes Regional Medical Center does not assume responsibility for loss, theft, damage or breakage of valuables, including but not limited to, laptops, cellphones, PDAs or other such devices. We cannot provide technical support for personal web-enabled devices or give access for printing to users. Your access is at the discretion of TLRMC and it may be blocked, suspended, or terminated at any time for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for TLRMC or its owners, disruption of access to other users or networks, and violation of applicable laws or regulations.
Twin Lakes Regional Medical Center will not deny medically necessary services to patients on the basis of ability to pay, race, creed, color, national origin, age, sex or actual or perceived disability. The medical center and its programs and activities are accessible to and useable by disabled persons, including persons with impaired hearing and vision.
Local newspaper vending machines and an ATM are located in the hallway in front of the cafeteria. Vending machines are located on the first floor near the Emergency Department lobby and on the second floor between the two patient room hallways on the east side of the Med/Surg area.